Category Archives: Business

The Rise of Cult Marketing

I recently watched a video on the story and creation of Scientology performed by its’ creators’ great-grand son, Jamie DeWolf. It gave me an amazing insight on business and marketing and realized that there is a “Rise of Cult Marketing”.

What is Cult Marketing you say? It is a marketing practice where a company develops it’s branding and policies so much so that it starts to imitate a belief system, or culture within its’ consumers. There are many examples of this now-a-days especially with social media. The biggest two I think are Apple consumers versus Microsoft consumers.

In the video DeWolf states,  “if you really want to get rich, you start a religion.” In the same breath he says, “if you have facts, all you need is a little faith.” That really woke my mind up. Why? If you think about a large company, say Apple – each company has a certain aura around them. Apple was geared towards the general PC user and wanted to create a user-friendly computer for the average American. However, it’s consumers appear to be more influenced by artists, designers, students, ‘hipsters’ and the average American… Microsoft – while is still used in many homes because the price of PC products are more budget friendly, have consumers who are more into computer programing and electronics.

This practice has gone into cosmetic companies as well, there’s an indie brand called Lime Crime Cosmetics that features bright and high-pay off makeup. The CEO, Doe Deere is notorious for her specific style and visual elements and encourages their fans to follow their styling. I suppose cult marketing is a mixture of style and quality – but the definition of style is usually described as the voice of the artist or designer.

Each artist or designer has their specific style and technique to create their art, and when a company is born and grows, it takes on an image (brand) of it’s own as well – that the artist or designer has created based on the company’s policies and beliefs.

In this day and age of social media, it becomes clear that consumers become followers (or “believers”) of the company’s product and image. If you find a good company or product that you want to invest your money in you become it’s “follower”. Just like in a religion has it’s followers.

If you create a stigma or personality around your product, and believe in it strongly and market it as so and make it convincing, you’ll attract the same type of thinking in your audience/consumers.

Marketing isn’t just about advertising your product and trying to convince your consumer that it’s the best on the market, marketing has become more about creating a following and that following will be your returning customers. It is something that artists who are musicians who are active in the industry have always known – create a following and the rest will follow you.

Business Lessons from Working in a Press Shop

1) The customer doesn’t care how the job is done.

In a fast-paced environment the customer is the boss. In a performance review, my boss told me that while I work for him he works for the customers as the owner of the shop. If the job isn’t done right, the customer will go elsewhere.

Which means that all rules they taught you in school get thrown out the window. Sometimes if the customer is well respected, you do everything it takes to get it done right. Because if you do they’ll return.

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2) Quality over Quantity.

It’s better to have returning customers ordering in larger quantities than many one-time customers just ordering smaller quantities.

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3) Quotes Done Right

If a customer requests a quote, this is a good sign. Make sure you gather all the information necessary and include all steps of the process in the quote from the beginning to the end. Make sure you ask if the job is a rush job because additional charges may apply and it will guarantee customer approval if the customer and the shop both understand the deadline and it is reversed, make sure the customer understand that problems do occur and you’ll do your best to get the job done. Request a deadline even if the customer doesn’t have an opinion on one.

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4) Follow-Up

Don’t be afraid to follow-up. Sure, you may come off as a pushy sales-person but if you don’t, you may never get the project moving forward and then the money won’t come through. If the customer has trouble committing to the project perhaps ask what their budget is. You may know of options to make the project fit their budget – take shortcuts if you need to.

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5) Time is Money.

The Press shop I worked at allowed 2 weeks for the maximum amount of time for projects to be completed. Most customers wanted their business cards yesterday. Which goes back to the first point of this post; customers don’t care how the job is done. If you have to cut corners to get the job done that is OK. If an employee at the shop screws up the job, the shop will need to find time to redo it.

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6) Prioritize + Workflow

Look for specific pieces of information on the work ticket. It helps to get certain projects done. At the end of a busy day I looked at my document count from Indesign and had 20 documents created throughout the day. Yes, you’ll be doing many and multiple projects at once. Some people can handle this environment some people can’t. And your plan for the day will be interrupted by your boss, other employees and customers. If your workflow becomes interrupted make a mental note of where you left off so when you return you can get right on track. Have a plan for the day. See what deadline are closest to you, what projects are just given to you, and other projects that may be more important. Write them down – I kept a sketch book of work lists and plans for the day and week. It helped me visualize what needed to be done and I can be sure to mark something off and then move onto the next project.

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7) Mistakes + Typos will be the death of you

May not necessarily apply to other businesses, but if you work in a press shop, mistakes and typos will be the death of you. It really hurt my position as I wasn’t as quick of a thinker as my boss wanted me to be… but if your shop makes a typo in a name, or piece of information than honor the mistake. Sometimes a discount is offered, most often a complete redo is needed.

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8) Be polite

If you make a mistake, apologize and tell them that it’ll be resolved as soon as possible. Say your pleases and thank yous. Do not demand information, request items or information. Don’t be afraid of your personality – sometimes customers are sold on your product based on how well you handle their demands. One time working at the Tremont Tearoom, I had to deal with a Groupon fiasco and a friend within the group that came chose me because of my patience and sweetness in dealing with the situation. Stay grounded while dealing with difficult customers. Make note of exactly what went wrong and get help when you need it.

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9) Don’t get Emotionally Involved

This is one of the hardest lessons to learn and I’m still learning it. It’s especially hard to learn if you are putting your whole heart into your work. Labor of Love isn’t the only thing you should be careful of, anger as well needs to be controlled. If you are getting angry over simple errors or problems in the shop, perhaps it’s time to sit back and look at the bigger picture and see why you are getting angry in the first place. People react differently to anger, a lot of people get anxiety from anger. Maybe hire more people so there will be less work on yourself and the other employees which will result in less mistakes… or if you are putting you’re whole heart into what you’re doing perhaps find another outlet you love to do. Anger directed at the wrong person can result in a law suit. Love expressed in the workplace can get you in trouble as well.

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10) Know your Boundaries

Be careful who you trust. Be verbal about your boundaries; in the very beginning I told my boss it was OK to call me if extra help is needed but do so in a respectful manner. If you are going through a difficult time perhaps a letter to your boss is necessary. In my case, I did this and I was OK letting him know, but because his wife worked with him he had to show her as well which I was not comfortable with. In the end it created a triangle between me and him and him and her and I think affected the outcome of my position as well. In the end he really appreciated me letting him know, but it created issues in the future. Since jobs change all the time, try to demonstrate some privacy on your part as well. These people are your co-workers, not friends or family even though they may act like it.

 

Letter!!

IMG_1187  While going through today’s mail, I found a smaller than average creme envelope with “House of Representatives” it could only be one thing! A letter from Joe Kennedy! I prefer not to state what it says on the blog, but you may be able to make some of it out on the letter. I’m tempted to invite him to my opening. 😛

Interview at Peg+Dick

I have an interview next Monday at Peg+Dick a Vintage Modern Design Studio in Provincetown, Ma! I’m excited to be going back down to the Cape. Wish me luck. The position is a paid internship for 20-40 hours. I really resonate with the work they produce as they focus on form and color in their designs which is something I look for as well when I design.

Peg + Dick design studio is located in Provincetown, Massachusetts.
Created by award winning artist Karen Cappotto, Peg + Dick creates one-of-a-kind decoupage glassware and home decorative accessories for Mitchell Gold + Bob Williams among others. Specializing in painting, collage, silk screening, and creating original designs for the home, Peg + Dick is a group collaborative of successful emerging artists. We encourage new members of our team to be passionate about social media, gallery curating, arts, design, and creative innovation for fine art home accessories.

Harvard Leadership Conference Recap

photo-43 This Saturday I went to the Harvard Leadership conference as a “participant”. One of my Kirlian Photographs was submitted and exhibited on the sides of the conference room. Got a lot of positive feedback for it which made me happy. The first workshop I went to was called, “High Awareness through Spiritual Consciousness”. The speaker was a little hard to understand, but he basically said that we should be focusing on how our emotions affect our actions and by focusing on our emotions we become more in tune with the present moment, and thus more in tune to the realization that we’re all connected. By realizing that we should then present ourselves as individuals that stand out from the group and not act as part of a “following” because we’re trying to do what everybody tells us what we should do. Anyway, that’s what I picked up. My speaker was Chat Troutwine who spoke how presenting in a leadership role is like telling a story. Storytelling is very important to leadership and presenting oneself because the brain is hardwired to learn information in a story format. My second workshop was Designing for the Client; Building for the Community. It focused on 3-D design and architecture instead of 2-D design but the concepts are the similar. I was put into the design group and apart of trying to convince clients why design is important for a building. I also got a potential client out of the second workshop as well! I spoke about how design is more about psychology than anything else. The final speaker was Roger Love and he spoke about how to speak in front of a large audience and how music was a big part of how we speak even if we aren’t singing or performing the same kinds of techniques that performers and singers use can be applied to presenting as well. Overall it was a good day, just long. Glad to be home.

On the way to the conference I saw a playing card on the ground and ignored it. When I got there I was advised to go back and put a sign saying I got a permit for parking, and when I walked back to the conference a second time I picked up the card. It was the Queen of Hearts (in Tarot the Queen of Cups). The Q/Hearts is her character card… if that isn’t a sign of what is to come I don’t know what is…

…woes.

You know you’re week turns bad when you lose a client….

I’ve been dealing with this chick since last summer. I was going to do her logo, ppt template and letterhead. We agreed, put down the deposit. I gave her a comp, and she told me a co-worker had a problem with the concept. After that I never heard back from her. I kept calling, emailing her for months. I thought, okay so this project isn’t on this chick’s top priorities. Fine. I had school, etc. I emailed her this month asking what’s up. She told me that she needed the project done while I was at school. Um. She gave me the project mid-summer, could’ve gotten the project done if communication had been swift. She had given the project to some other studio. Um okay, but wasn’t the whole point of the deposit to prevent this from happening?

I thought that’s what deposits were for.

To prevent canceling projects.

Well after dealing with this chick, I’m going to have to draw up some guidelines.

Interning for no pay

In my opinion never ever accept an internship for no pay.

It is expressing a one way deal, intern doing free work for an employer: it also expresses a bit of selfishness within the company. If you can’t pay your intern, don’t offer one!

Last summer I got involved with a business ordeal. I found that this gallery was opening in Quincy, Ma on craigslist and thought it would be a great opportunity. I sent them my resume and portfolio and they responded. We set up an interview in Quincy and it started off great and ended great! They loved my work, my insight, etc. and thought I’d be a great addition. Well some time down the road I got a bit frustrated with their lack of communication regarding my involvement with this whole process and sent an email which they interpreted as me not being interested! They wanted me to teach classes during the summer when they thought they would open at the beginning of: so I set up a calender; organized the classes, the supplies and had everything up and ready. And things started to fall apart from there…

In return for setting up the classes, they would showcase 14 of my photographs I had taken that summer. That would have been really cool! They wanted large frames and smaller 5×6 photos for purchase. I had gotten postcards with my contact info and put the photos on that. I probably spent around $80 getting this all together. By now they kept delaying the opening date and its now the end of August. I had dropped everything off before I left for college. Then when they finally opened, I noticed photos on facebook of the place and noticed my photographs weren’t even on the walls. I heard nothing about the photos being accepted or not accepted so I again sent them another email asking what’s up… they said they wouldn’t put them up because the presentation was not what they expected: because apparently by meaning “black frame” they meant your standard gallery frame from Dick Blicks and shrink wrap envelopes instead of shrink wrap wrapping for easter baskets. They NEVER specified any of this.

This “art director” was a professor. I’d be damned if she was ever my professor. A simple spec sheet given to me via email would’ve saved so many arguments.

Yes. I did argue with this art director about her refusal of my artwork. I had spent money and time putting that crap together and what did she respond with? The same thing. That SHE spent more time and money getting the gallery together. NO SHIT.

It appeared that she didn’t know how to treat people in business. I hope she knew how much it took to organize and pay for all the presentation supplies. They took the class stuff but never paid me back at all. For anything. Since that summer I haven’t heard a peep from them.

I had asked my mom to get the photos from the gallery because I wanted to submit some of them to the Banafactory Photography show that was going on in the Fall (my pieces weren’t accepted) and when my mom came back she said it had FAIL written all over it.

They had used a BLUE RUSSIAN GREY for the walls. WHO uses a grey for gallery walls?! I understand you want to make it more hip and had a vision but you gotta do what’s expected in a gallery =/

In the end, unless the experience is REALLY worth it, don’t do it.